1. Who these terms are with
This website and the services described on it are provided by Astana Digital s.r.o., IČO 11915137, DIČ / EU VAT CZ11915137, registered seat Jagellonská 1473/27, Žižkov, 130 00 Praha 3, Czech Republic, recorded at the Commercial Register kept by the Municipal Court in Prague under MSPH, oddíl C, vložka 356316.
2. Business customers only
We contract with legal entities and with natural persons acting in the course of their business or profession. We do not supply services to consumers. If you are approaching us as a private individual for personal purposes, we will decline the enquiry rather than take it on terms that do not fit.
Services are supplied to businesses and public-sector bodies under a written contract. No consumer remote technical support, no account or password recovery for individuals, no third-party software licence resale, and no hardware repair.
3. What is expressly outside our scope
- Consumer technical support, device diagnostics, virus removal or data recovery for individuals.
- Account, password or credential recovery for anyone.
- Resale, sublicensing or activation of third-party software licences.
- Sale, supply, service or repair of hardware.
- Legal, tax, accounting, statutory audit or investment advice. Where an engineering question turns on one of these, we will tell you and recommend that you take it to a qualified professional.
- Certification or accredited attestation of any kind, including management-system certification. Certification requires an accredited body; what we can do is prepare the technical evidence such a body asks for.
- We make no representation of partner, reseller or agency status with any cloud or software vendor, because we hold none.
4. This website
The content here is information about our services. It is not an offer capable of acceptance and creates no contract. We try to keep it accurate and current, and we correct mistakes when we find them, but we do not warrant that every page is free of error at every moment.
The System Architecture and Effort Estimator is a public model. It returns engineering effort, an architecture shape and a phase plan from the values you enter. The estimator returns engineering effort, architecture shape and delivery phases. It returns no price. A published figure would be a definite proposal capable of acceptance under Section 1732(2) of the Czech Civil Code; every commercial figure is issued in a written quotation instead. Nothing it displays is a quotation, a price or an offer, and no figure it produces is capable of acceptance.
5. Engagements
Work is performed under a written contract that sets out at minimum: the scope and deliverables, acceptance criteria, the change-control procedure, the fee basis and payment terms, the ownership of intellectual property in what we produce, confidentiality, the term and how either party may end it, and where personal data is processed on your behalf, a processor agreement satisfying Article 28 GDPR.
Until such a contract is signed, discussions, estimates and drafts are non-binding on both sides. An estimate is an estimate: it describes effort under stated assumptions, and if an assumption turns out to be wrong, we say so promptly and in writing rather than absorbing it silently.
6. Your obligations during an engagement
- Give us accurate information and timely access to the systems, environments and people the work requires. Most schedule slippage in this industry is access slippage.
- Provide, or authorise us to provide, the licences and cloud subscriptions the solution needs. These are contracted in your name and billed to you.
- Where we process personal data for you, remain the controller: decide the purposes, provide the Article 28 instruction, and carry out any data protection impact assessment your processing requires.
- Nominate someone who can accept deliverables and decide on change requests.
7. Intellectual property
Ownership of what we write for you is settled in the engagement contract; our normal position is that on payment, the bespoke source code we produce becomes yours. We keep ownership of our pre-existing tools, libraries and know-how, and grant you a licence to use them to the extent your solution depends on them. Third-party and open-source components remain with their own licensors under their own terms, which we identify to you.
This website, its text, its structure and its designs belong to Astana Digital s.r.o.. Please do not copy them wholesale; quoting a passage with attribution is fine.
8. Confidentiality
Information you disclose to us in the course of an enquiry or an engagement is treated as confidential and used only to answer or perform it. That obligation survives the end of the engagement. We do not name clients publicly; a reference is arranged only with written permission.
9. Liability
Nothing here excludes liability that cannot lawfully be excluded, including liability for damage caused intentionally or by gross negligence, or for harm to a person’s natural rights, under Sections 2898 and 2900 of Act 89/2012 Coll. Subject to that, liability in an engagement is limited as set out in its contract, and we do not accept liability for indirect or consequential loss, lost profit, lost data or business interruption arising from the use of this website.
10. Availability
We aim to keep this website available and up to date, without guaranteeing uninterrupted access. Maintenance and provider incidents happen. Our response target for enquiries is two working days during correspondence hours, which is a target we work to and not a contractual service level. Contractual service levels exist only where an engagement contract says so.
11. Prohibited use
Do not use this website to attempt unauthorised access, to probe or load-test our systems without written permission, to submit malicious content, or to send unsolicited commercial messages through our forms. Requests of that kind are blocked and logged.
12. Personal data
How we handle personal data from this website is described in the Privacy Policy, and cookies in the Cookie Policy. Both form part of these terms.
13. Governing law and disputes
These terms and any engagement are governed by Czech law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Services are supplied to businesses only, so the consumer ADR route before the Czech Trade Inspection Authority does not apply. Business disputes are heard by the Czech courts with jurisdiction over the company's seat.
We would rather resolve a disagreement by talking about it. Please raise it with us in writing at admin@astanadigital.net first.
14. Changes to these terms
We may update this page. The version in force for a given engagement is the one incorporated into its contract; for use of this website, it is the version published here at the time of your visit.